Unlock Growth: Solve Business Challenges with AI
SOSResolve.ai delivers powerful virtual agents that handle complex tasks, conversations, and workflows, helping your organization reduce costs, mitigate risks, and elevate the customer experience. Our secure, scalable, and easy-to-administer platform is designed to drive tangible results.
Achieve Peace of Mind
Enterprise-grade compliance (HIPAA, SOC 2, HiTrust ready) you can trust.
Optimize Your Budget
Cut operational costs by up to 70% with unmatched efficiency at scale.
Elevate Every Interaction
Deliver superior customer experiences with AI agents tailored to your industry.
Simplify Management
Deploy quickly and administer with unparalleled ease.
Proven Results Across Organizations
70%
Cost Reduction
Average decrease in customer support operational expenses after implementing SOSResolve.ai
85%
First Contact Resolution
Percentage of customer inquiries resolved during initial interaction
24/7
Availability
Continuous support coverage without additional staffing costs
99.9%
Compliance Rate
Adherence to regulatory requirements across all customer interactions
Discover Solutions for Your Sector
These metrics represent averages across our client base spanning healthcare, finance, government, retail, product support and enterprise organizations. Individual results may vary based on implementation scope and organizational factors.
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What We Resolve
Customer Communication
Our AI-powered platform seamlessly handles voice, chat, SMS, and email interactions, creating a true omnichannel support experience. Consistent messaging reduces response times by up to 80%.
Compliance Challenges
Built with HIPAA, SOC 2, and HiTrust in mind, SOSResolve.ai dramatically reduces compliance risks with built-in safeguards that protect against potential penalties.
Workforce Shortages
Fill critical staffing gaps with 24/7 availability. Deploy instantly scalable support that never calls in sick, takes vacation, or suffers burnout—while maintaining consistent quality.
Rising Costs
Organizations using SOSResolve.ai typically cut support costs by up to 70% by reducing hiring and training needs while improving first-contact resolution rates.
Data Overload
SOSResolve.ai organizes and interprets unstructured data in real time, surfacing actionable insights while filtering out noise. Smarter decisions, fewer missed opportunities.
Language Barriers
Our bots converse fluently in 100+ languages, delivering consistent and culturally sensitive support worldwide without the need for multilingual staff.
Customer Abandonment
Prevent frustration with instant responses, proactive updates, and smart escalations before customers drop off. Improves retention and builds loyalty.
Inconsistent Training
SOSResolve.ai ensures every interaction is accurate, compliant, and brand-consistent 24/7, overcoming the inconsistency of human training.
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Our Approach to AI Customer Engagement
Assess Your Challenges
We begin by understanding your specific pain points—whether they're related to workforce shortages, compliance risks, or rising operational costs.
Customize Your Solution
Customize your solution or our team can help configure SOSResolve.ai to address your unique requirements, integrating with your existing systems and workflows.
Deploy & Optimize
We ensure smooth implementation with minimal disruption, then continuously refine performance based on real-world interactions.
Scale With Confidence
As your needs evolve, SOSResolve.ai scales effortlessly—whether you're handling seasonal spikes or sustained growth.
This methodical approach ensures you realize maximum value from your AI investment while minimizing implementation risks and disruptions to your operation.
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SOSResolve.AI
SOSResolve.AI delivers comprehensive visibility into your communication strategies and projects. Effortlessly track calls, monitor response rates, and elevate service levels, all from a unified platform designed to enhance your operational efficiency.
SOSResolve.AI empowers you to build and customize virtual bot assistants with ease. Whether you choose from our pre-built templates or create a bot from scratch, our platform makes bot development simple for both beginners and AI experts.
SOSResolve.AI clients the ability to go live and scale quickly
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Who We Are
At SOSResolve, we empower businesses to overcome the hurdles of workforce shortages, escalating costs, and compliance complexities. For over 25 years, our parent company, Simplified Outsource Services LLC, has been a trusted partner, helping organizations optimize customer engagement and achieve significant cost reductions.
Building on this deep expertise, we've developed SOSResolve.ai — a state-of-the-art AI platform. It's engineered to tackle the most pressing challenges faced by modern enterprises across diverse sectors including healthcare, finance, government, and retail, delivering innovative solutions for today's dynamic business landscape.
Whether you are a small business that needs help answering the phones so you can deal with you clients, or a large enterprise looking to capture opportunities quickly while optimizing support costs, SOSResolve.ai is the platform for you.
Scalable, Compliant, Intelligent, Custom, Cost Effective
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Why Choose SOSResolve
Trusted Partner
With 25+ years as Simplified Outsource Services LLC, we bring unmatched expertise in customer engagement and support operations to every implementation.
Proven Results
Our clients consistently achieve significant cost reductions while improving customer satisfaction metrics and maintaining strict compliance standards.
Future-Ready Design
SOSResolve.ai continuously evolves to address emerging compliance requirements and customer engagement channels, ensuring your investment remains valuable.
Omnichannel Power
True integration across live agent, voice, chat, SMS, and email creates seamless customer journeys regardless of how people choose to engage with your organization.
From healthcare to retail, SOSResolve helps businesses resolve workforce shortages, compliance risks, and rising costs — while improving customer satisfaction.
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The SOSResolve Difference
What Sets Us Apart
At SOSResolve.ai, we combine cutting-edge AI technology with over 25 years of proven expertise in customer engagement. We don’t just understand technology—we understand the real-world challenges of communication, compliance, and cost management across industries, because we’ve been solving them for decades.
Our platform is built on this foundation of practical experience, delivering solutions that go beyond automation to optimize the entire customer journey with best practices refined over years of success.
Through the hybrid strength of Simplified Outsource Services and SOSResolve.ai, we provide a best-in-class model that blends live agent support with AI-powered automation. This allows our clients to reduce costs, improve customer satisfaction, and free up internal teams to focus on revenue-generating priorities and high-value client needs.
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Healthcare
Healthcare organizations face rising inbound call volumes from patient support lines, mailers, and campaigns. SOS and SOSResolve.ai help ensure service levels are met by combining AI with live agents. Our AI voice platform resolves common patient and member issues without a live agent—while still delivering a caller experience that feels natural, empathetic, and compliant.
With SOSResovle.ai, we can now help our clients reduce cost while increasing their engagement with patients and members. Through proper coordinated care, we can help improve the health and lives of patients and members, one call at at time.
SOSResolve.ai offers Payors and Medical Groups the ability to communicate with their patients and members in over 100 languages. SOSResolve.ai bridges the gap in language barriers.
The Hybrid Advantage: AI + Human Support
Scalability
During seasonal or campaign spikes.
Cost Efficiency
With AI managing routine calls and humans focusing on complex cases.
24/7 Availability
So members always have access to support.
Data Insights
Through advanced analytics that surface trends, issues, and opportunities for improvement.
Example Healthcare Support Use Cases
Inbound Patient Support
Handle eligibility questions, scheduling, benefits inquiries, and claim status checks. Answer FAQs and provide accurate routing without wait times.
HEDIS & Quality Measures
Implement automated outreach to members to close care gaps. Collect responses and guide patients to required screenings or follow-ups.
CMS V28 Risk Adjustment Assistance
Support Payors and Medical Groups in adapting to new risk adjustment rules with automated member engagement campaigns to ensure accurate coding and timely follow-up.
Annual Wellness & Preventative Visits
Send automated call scheduling reminders for Annual Wellness Visits (AWVs) and follow up with patients who have not yet scheduled preventative screenings.
Population Health & Chronic Care Support
Provide medication adherence reminders, care coordination, and follow-up calls to reduce readmissions and improve outcomes.
Outbound Annual Notice of Change
Empower patients with vital alerts and calls to action. Proactive communication is key to ensuring optimal long-term health.
Compliance & Security Built In
HIPAA, SOC 2 Type II, and HiTrust certified.
Enterprise-grade security with encryption and access controls.
Regular independent audits, vulnerability testing, and team compliance training.
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Customer Success Stories
"SOSResolve.ai virtual support agents "Bots" transformed our customer support operation. We've reduced costs by 65% while improving satisfaction scores by 28%. The compliance safeguards give us peace of mind in our highly regulated industry."
— Healthcare Provider Network, Chief Operations Officer
Our clients consistently report significant improvements across key performance indicators after implementing SOSResolve.ai. From regional credit unions to national retail chains, organizations are resolving their most pressing customer engagement challenges while simultaneously reducing operational costs and compliance risks.
The platform's flexibility allows it to adapt to organizations of all sizes, from growing SMBs to complex enterprise environments with multiple locations and service lines.
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Small & Medium Sized Business (SMB)
Running a growing business comes with constant challenges: scaling customer service, keeping costs under control, and competing with larger players. SOSResolve.ai gives SMBs access to enterprise-level AI at a fraction of the cost.
Key Use Cases for SMBs
Handle Inquiries 24/7
Answer FAQs about hours, services, products, or policies instantly, ensuring continuous support without requiring additional staff.
Boost Sales
AI bots can proactively guide customers to relevant products, promotions, or facilitate scheduling consultations, enhancing lead conversion.
Reduce Overhead
Free up your employees from repetitive calls and emails, allowing them to focus on high-value tasks and strategic growth initiatives.
Project a Professional Image
Provide customers with a polished, immediate, and consistent support experience that rivals larger, more established competitors.
SOSResolve.ai empowers SMBs to scale their customer engagement and operational efficiency like big businesses, all without the need for significant headcount increases.
Customer Feedback
“Our members love how easy it is to get quick answers, and our staff finally has time to focus on service instead of the phone. SOSResolve.ai makes us look and operate like a much bigger company — without the cost.”
“Our members love how easy it is to get quick answers, and our staff finally has time to focus on service instead of the phone. SOSResolve.ai makes us look and operate like a much bigger company — without the cost.”
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Finance
Financial services depend on accuracy, compliance, and customer trust. SOSResolve.ai bots deliver secure, always-available support tailored for banks, credit unions, and financial advisors, ensuring sensitive data is protected.
Use Cases in Finance
Account & Balance Inquiries
Automate common requests while protecting sensitive client data with secure authentication protocols.
Loan & Credit Support
Answer questions about applications, status, and repayment terms, guiding clients through complex processes.
Compliance Reminders
Provide clients with secure disclosures and guide them through regulatory processes, enhancing transparency.
Fraud Alerts
Quickly triage suspicious activity inquiries, directing urgent cases to live agents for rapid resolution and minimizing risk.
Why It Matters
Integrating AI support improves client confidence by providing immediate, reliable assistance, while significantly reducing service bottlenecks and operational costs for financial institutions.
Customer Feedback
“Partnering with SOSResolve.ai has completely changed how we serve our members. Instead of being bogged down by repetitive questions, our team can now focus on what really matters — helping members achieve their financial goals. The bot feels like an extension of our team and our members love them. Thank you SOS, once again you have delivered BIG TIME!!!” (Large Mid-West Credit Union)
“Partnering with SOSResolve.ai has completely changed how we serve our members. Instead of being bogged down by repetitive questions, our team can now focus on what really matters — helping members achieve their financial goals. The bot feels like an extension of our team and our members love them. Thank you SOS, once again you have delivered BIG TIME!!!” (Large Mid-West Credit Union)
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Product Support
Product companies face endless requests for troubleshooting, returns, and feature guidance. SOSResolve.ai bots streamline product support while keeping customers satisfied and reducing the burden on human agents.
Key Use Cases for Product Support
Troubleshooting Guides
Automate step-by-step troubleshooting for common product issues, guiding customers to solutions instantly and reducing call volumes.
Warranty Claims
Streamline the warranty process by collecting necessary details and initiating claims or replacements automatically, improving resolution times.
How-To Education
Deliver instant tutorials and 'how-to' guides for new features or product upgrades, empowering users to maximize product value independently.
Order Tracking
Provide real-time order status updates and delivery information without tying up your support teams, enhancing customer convenience.
Integrating AI-powered support leads to faster resolutions, higher customer satisfaction, and significant reductions in operational costs for product companies.
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Retail
Retail businesses thrive on seamless customer experiences. SOSResolve.ai helps retailers keep customers engaged, informed, and buying, transforming routine inquiries into opportunities for satisfaction and sales.
Use Cases in Retail
Store Information
Customers can quickly access essential store details like operating hours, exact location, contact information, and return policies, ensuring a hassle-free shopping experience.
Inventory & Product Questions
Instantly answer customer inquiries about product availability, features, specifications, and compatibility, reducing staff workload and enhancing product discovery.
Order Tracking & Returns
Automate routine requests for order status updates, delivery information, and return instructions, significantly cutting call volumes to your customer service team.
Upselling & Promotions
Guide customers to relevant deals, loyalty programs, and gift options, subtly encouraging additional purchases and maximizing sales opportunities.
Why It Matters
By leveraging AI, retailers can reduce friction in the buying process, provide instant support at any hour, and free up staff to focus on in-store customer engagement. This drives more sales, increases customer loyalty, and creates happier shoppers.
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Government
Government agencies handle high call volumes from citizens seeking information and services. SOSResolve.ai reduces strain by automating routine questions and routing calls to the right place, improving public service.
Use Cases in Government
Unclaimed Funds Support
Help residents check eligibility and guide them through filing claims for unclaimed funds seamlessly.
Title & Registration Support
Answer questions about vehicle title transfers, renewals, or required documents, simplifying processes.
Public Assistance Programs
Provide clear information on eligibility, application status, and deadlines for various assistance programs.
Agency Navigation
Direct callers to the correct department or service without long hold times, improving efficiency.
Why It Matters
Citizens get answers faster, staff workloads are significantly reduced, and government agencies improve public trust through efficient, accessible service.
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Contact us to learn more about SOSResolve.AI
Connect with our experts today to discuss your unique business needs and discover how SOSResolve.AI can drive your success. We're here to help you achieve your goals and resolve your biggest business challenges.
Speak to an Expert
For immediate assistance, call us at 800-524-7471 during business hours.
9am - 5pm CST
Email Our Team
Send your inquiries via email to Info@sosresolve.ai and we'll respond promptly.
Submit an Online Form
Prefer writing? Fill out our detailed contact form on our website to receive a personalized consultation.
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Let's build a smarter, more efficient future for your business.
Our team is ready to provide tailored AI solutions that address your specific operational challenges and enhance customer engagement.
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Ready to Resolve Your Challenges?
Let's discuss how SOSResolve can reduce your costs, scale your operations, and improve your customer experience.
Schedule a personalized demonstration to see how our AI solution addresses your specific industry challenges. Our team will walk you through real-world applications and answer your questions about implementation, integration, and ROI expectations.
Resolve challenges. Reduce costs. Reimagine support.
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